Frequently Asked Questions:
We ship 99% of our orders by the next business day. Occasionally engravings will delay shipping by a day. We ship M-F 8am to 4pm we ship 99% of orders within 24 hours.
The glass is hand-blown borosilicate glass, a thicker more resilient glass. Our wooden bases are handmade out of solid oak hardwood.
This depends on how far you are from our warehouse. We ship from Louisville, Kentucky and the majority of our shipments arrive in 3 days.
We accept Visa, MasterCard, Discover, and American Express.
Please send us an email with the product(s) that you are interested in and your shipping address and we will send you a quote for the shipping. You can click here to email us
The spigot is adjustable, there is a silver ring on the threaded part of the spigot towards the back, if you twist this ring the seal will compress allowing it to fit tightly within the glass. It doesn’t need to be forced in, please test the seal with water to make sure the seal is perfect before use.
Please see this page on cleaning your decanter (link).
We were founded and operate out of Louisville, Kentucky.
You can submit all requests via this link or email firstname.lastname@example.org